Reference

What You Agree to When You Use robitogel

These terms set out the rules between you and robitogel when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the lobby.

Account eligibility appliesDANA, OVO, GoPay coveredLocal law governs accessOne account per personTerms subject to change
robitogel What You Agree to When You Use robitogel
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

These terms are not just procedural text — they define what we owe you and what we expect from you. Here is how we handle the areas that matter most to your account security and data.

Data Handling

We collect account data needed to process DANA, OVO, and GoPay transactions and to verify your identity. We do not sell your data to third parties for marketing purposes.

Account Security

Your account is protected by OTP verification on login and wallet actions. We recommend you never share your PIN or OTP with anyone, including support staff.

Data Retention

We keep transaction records and account activity logs for as long as required under applicable rules. You can request a summary of your stored data through the account messaging centre.

Requesting Changes

To update personal details tied to your account — such as your registered e-wallet number for OVO or GoPay — contact support through live chat or email with the relevant verification documents.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or if you need to flag a concern about your account or a wallet transaction, our support team can help. Reach us through live chat, email, or our account messaging system. Response times vary — live chat is the fastest path for urgent account questions, while email suits detailed written queries about specific clauses.

Live Chat Open the chat window from any page on robitogel. Ask directly about any clause, your account status, or a specific DANA, OVO, or GoPay transaction.
Email Support Send a written query to our support address for detailed questions about how a term applies to your account or wallet activity. We respond in the order received.
Account Messaging Log in and use the in-account message centre to raise a terms-related concern. Your query is linked to your account record, which helps us respond with the right context.

Common Questions About These Terms

The questions below cover what we hear most from people reading these terms for the first time. If your question is not here, our support team can help via live chat or the account message centre.

Yes. Every transaction through DANA, OVO, or GoPay is covered by these terms at the time it is made. Wallet-specific rules do not override our account terms.

We may update terms at any time. The updated version is published on this page and takes effect immediately. We aim to notify account holders of material changes through in-account messaging where possible.

If you do not accept these terms, you should not use the platform. Continuing to access the lobby or process wallet transactions means you accept the current version of the terms.

Access depends on local law and is available only where your region permits it. We cannot confirm legality for every location — check your local rules before opening an account.

Yes. Log in and use the account message centre to submit a data request. We will confirm what records we hold and provide a summary within a reasonable timeframe.

Contact us through live chat immediately, quoting your transaction reference. We will review the account record and wallet log. Delays in reporting may affect our ability to investigate.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.