Reference

Your Rights and Our Terms at robitogel

These legal terms set out the conditions under which you access robitogel, including account eligibility, wallet use through DANA, OVO, and GoPay, and how we handle your data — all subject to local law and available only where your region permits.

Account eligibility conditionsDANA, OVO, GoPay wallet rulesData handling and retentionJurisdiction-dependent accessContact path for policy requests
robitogel Your Rights and Our Terms at robitogel
DATA AND SECURITY

How We Handle Your Data and Account

We collect only what we need to operate your account — wallet identifiers (DANA, OVO, GoPay), transaction records, login timestamps, and device signals used for security checks. We do not sell your data to third parties or use it for purposes unrelated to running the platform. Retention periods follow applicable standards; you can request a copy or correction of your data through the in-account request form at any time.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your wallet selection between visits. You can adjust cookie preferences in your browser settings without losing account access.

Account Security

Login uses a one-time PIN sent to your registered mobile number. If you believe your account has been accessed without your permission, contact support immediately and we will freeze the account pending review.

Data Retention

Transaction and account records are retained as required by applicable legal standards. Once the retention period expires, data is deleted from active systems. Request a data summary through the Help Centre form.

Requesting Changes

To correct inaccurate account data, update your registered wallet details, or submit a closure request, use the in-account request form. We aim to acknowledge requests within a reasonable processing window.

POLICY CONTACT

How to Reach Us About Legal Matters

If you have a question about these terms, need to exercise a data right, or want to dispute an account decision, our support team handles legal and policy queries separately from general account help. Use the contact path that fits your issue — we route legal requests to the right team so you get a specific answer, not a generic reply.

Live Chat Open the chat widget inside your account dashboard. For policy questions, select the Legal or Account category so your message reaches the correct team directly.
Email Support Send detailed legal requests — data access, account disputes, policy objections — by email. Include your registered wallet name (DANA, OVO, or GoPay) to help us locate your account faster.
Account Help Centre The Help Centre inside your account lists current policy versions and links to the request form for data correction or account closure. Always use the in-account path, not third-party links.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about our terms, your account rights, and how we handle data. If your question is not here, the in-account Help Centre or our support chat will connect you to the right answer.

Access depends on your specific region and what local law permits. We do not confirm blanket legal access for all Indonesia regions — check your local regulations before opening an account.

Your transaction records are retained for the legally required period after account closure. Once that period ends, active data is deleted. Submit a data request through the in-account Help Centre form.

Yes. Use the data request form inside your account's Help Centre. Include your registered wallet name — DANA, OVO, or GoPay — so we can verify your identity and locate the correct records.

We post notices before material changes take effect. If you disagree, close your account and withdraw your remaining balance through your nominated wallet before the change date. Continued use equals acceptance.

Wallet deposits via DANA, OVO, and GoPay must be made from an account registered in your own name. Using another person's wallet breaches our account terms and may result in account suspension.

Open a dispute through Live Chat inside your account, selecting the Legal or Account category. Include your transaction reference and registered wallet type so the review team can assess your case specifically.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.